What sets managed service apart from the old, “break-fix” style of IT support is a commitment to proactive care and management of your computers and network. Good customer service takes you only so far if you don’t have the right tools in place to prevent costly disruptions before they happen. Sequoya’s remote monitoring & maintenance (RMM) tools let us diagnose and resolve issues on your network, often before the end user is even aware of them. These tools gives us valuable insight into the health of your network and the means to resolve many problems before they interrupt your work.
As part of an ITSentry managed service plan, Sequoya will deploy our RMM tools to your workstations and servers, giving us broad visibility over your network. With our ITSentry agent in place, our team will be able respond promptly to your needs, and allow us to initiate remote desktop support sessions for your end users. Our ITSentry agent will also provide communication to the client about the service on your workstations, and a client portal for submitting new service tickets.